Product care
Can every shoe be machine washed?
No. Always check the manufacturer's care label first. Avoid machine washing suede, leather, embellished footwear or shoes labeled hand-wash only.
Why use one bag per shoe?
Separating the shoes helps reduce shoe-on-shoe friction and gives each shoe more room inside its padded bag.
Which wash cycle should I use?
Follow the shoe maker's instructions. For compatible footwear, use a gentle cold-water cycle with mild detergent.
How should I dry the shoes?
Remove them promptly after washing, reshape gently and air dry completely. Do not machine dry unless the shoe maker specifically allows it.
Will the bags remove every stain?
Results vary by material and stain type. Remove loose dirt first and pre-treat stubborn marks with a shoe-safe product when appropriate.
Orders and support
Will I receive tracking?
When tracking is available for your shipment, the tracking link will be sent to the email used at checkout.
How can I contact support?
Use the Contact page and include your order number when asking about an existing order.